Terms of service

Terms of Service

1. Scope

These Terms of Service apply to all orders placed through our online store.

Our online store is intended exclusively for consumers. A consumer is an individual purchasing products primarily for personal, family, or household use and not for commercial purposes.

2. Contracting Party & Formation of Contract

The purchase agreement is concluded with:

Nexus Global Commerce Ltd.
Trading as Alurela

71 to 75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

By displaying products in our online store, we invite customers to submit an order.

By placing an order and completing the checkout process, you make an offer to purchase the selected products.

Your order becomes legally binding only after we accept it by sending an order confirmation email or by dispatching the goods.

If we cannot accept your order for any reason, we will notify you and refund any payment already received.

3. Language & Order Records

The language available for concluding the purchase contract is English.

We store your order information and will send you an order confirmation together with these Terms of Service by email.

4. Shipping

4.1 Shipping Costs

Shipping charges, if applicable, are displayed during checkout before your order is completed.

4.2 Delivery

Orders are shipped to the delivery address provided during checkout.

Unfortunately, in store pickup is not available.

Delivery times provided on our website are estimates only and are not guaranteed.

5. Prices & Payment

5.1 Prices

All prices shown in our store are displayed in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges are calculated during checkout where required.

5.2 Payment Methods

We currently accept:

Visa
Mastercard
American Express
PayPal
Shop Pay
Apple Pay
Google Pay
Other payment methods displayed during checkout

Payment is processed immediately upon completion of your order.

6. Product Information

We make every reasonable effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

Product images are for illustrative purposes only.
Colours and appearance may vary slightly depending on your device or manufacturing variations.
Minor differences between product images and the delivered product do not constitute a defect.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and accepted our Return & Refund Policy.

8. Warranty

If a product arrives damaged, defective, or incomplete, please contact us promptly at:

support@alurela.store

We will review your request and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

Our liability is limited to the purchase price paid for the affected product.
We are not liable for indirect, incidental, consequential, or special damages arising from the purchase or use of our products.
We are not responsible for delays caused by customs authorities, postal services, carriers, weather events, or circumstances beyond our reasonable control.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

10. Use of Products

Products must be used only in accordance with the instructions provided.

Individual results may vary depending on personal circumstances.

No guarantee is made regarding specific outcomes or results from using our products.

11. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, videos, and product descriptions, is the property of Nexus Global Commerce Ltd. or its licensors and may not be copied, reproduced, or distributed without prior written permission.

12. Privacy

Your personal information is collected, used, and stored in accordance with our Privacy Policy.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws of your province or territory of residence apply and cannot legally be excluded.

14. Contact Information

Nexus Global Commerce Ltd.