Shipping policy

Shipping Policy

Delivery Times

We aim to deliver your order within 6 to 10 business days.

Please note that delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, or periods of unusually high demand.

While we make every effort to deliver your order within the estimated timeframe, delays outside of our control may occasionally occur.

Shipping Costs

Shipping costs are calculated automatically during checkout and displayed before you complete your purchase.

The shipping fee includes packaging and standard delivery.

If expedited shipping or other premium shipping options are available, any additional charges will be clearly shown during checkout.

Shipping Delays

Occasionally, delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Public holidays
  • Severe weather conditions
  • Customs inspections
  • Carrier delays
  • High order volumes

If we become aware of a significant delay affecting your order, we will notify you by email and do our best to ensure your order arrives as quickly as possible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor the status of your shipment at any time.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact support@alurela.store as soon as possible. We will do our best to update your address before your order has been processed for shipment, although changes cannot be guaranteed once processing has begun.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team at support@alurela.store.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.